ATTENTION

Please be aware that this ebike model is only legal for use in private road.

The dual battery version bike comes with one battery in box, and the second battery will be dispatched separately.

 AUTHORIZATION

• We are a UK local company and the authorised representative of ENGWE in UK.
• We have the repair center in UK and we take responsibility for all the products we sell.
• We will try our effort to help whenever you have problems even after the warranty.

QUICK DELIVERY & PICKUP
2-5 working days delivery for UK Mainland

Please check the details of remote areas: Scotland(Aberdeen, Dundee, Falkirk, Kirkaldy, Paisley, Perth, Galashiels); Northern Ireland; Scotland(Outer Hebrides, Inverness, Kirkwall, Shetland Islands).  The delivery time for these remote areas is about 7 days

Not available shipping to: Channel Islands, Isle of Man.

INSTANT RESPONSE

• Livechat 9am-5pm and 24-hour email response
• Feel free to contact us and we will get back to you as soon as possible

EXCELLENT AFTER-SALE POLICY

Warranty&return

After-sale spare parts service is provided within one year of validity for non-human reasons, and spare parts need to be purchased for more than one year.

Refund policy
No return after 7 days of receiving.

To be eligible for a return:
The item must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
Subject to a 25% restocking fee. The customer pays to ship both ways. 

Tips: The bike comes with one battery in box, and the second battery will be dispatched separately

ENGWE M20