AUTHORIZATION
- We are a UK local company and the authorized representative of ENGWE in the UK.
- We have the repair center in the UK and we take responsibility for all the products we sell.
- We will try our effort to help whenever you have problems even after the warranty.
QUICK DELIVERY & PICKUP
3-7 working days delivery for UK Mainland
Please note that UK Remote Areas & EU delivery are not available or need to pay the additional shipping fee if available.
INSTANT RESPONSE
- Livechat 9am-5pm and 24-hour email response
- Feel free to contact us and we will get back to you as soon as possible
EXCELLENT AFTER-SALE POLICY
Warranty&return
After-sale spare parts service is provided within one year of validity for non-human reasons, and spare parts need to be purchased for more than one year.
Whenever there is a problem within the warranty, get replacements from our UK service centre, or return your bike to our service centre to get repaired. Please see warranty details: https://www.markshop.co.uk/pages/return-warranty
